Refund & Returns Policy

Effective Date: March 3, 2026

Thank you for shopping with Pet Approved Baby (“we,” “us,” or “our”). We want you to love your purchase. This Refunds & Returns Policy explains how returns, exchanges, and refunds are handled for products purchased from https://petapprovedbaby.com (the “Website”).

1. Overview

We sell physical products, including apparel and gift items. Some products may be customized or made to order.

Because of the nature of our products, different rules apply depending on whether an item is personalized or non-personalized. Please read this policy carefully before making a purchase.

2. Eligibility for Returns

2.1 Non-Personalized Products

Non-personalized items may be eligible for return if:

  • The item is unused, unworn, unwashed, and in original condition
  • The item is returned in its original packaging (if applicable)
  • The return request is initiated within 14 days of delivery

2.2 Personalized or Custom Products

Personalized or custom-made products are final sale and not eligible for return or refund, unless:

  • The item arrives damaged or defective, or
  • The item contains an error caused by us (e.g., incorrect design, incorrect personalization not matching the order)

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made items (unless defective or incorrect due to our error)
  • Items that show signs of use, wear, washing, or damage caused by the customer
  • Items returned outside the stated return window

4. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect due to our error

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging (if applicable)

In these cases, we will offer, at our discretion:

  • A replacement item at no additional cost, or
  • A full refund to the original payment method

5. How to Initiate a Return

To initiate a return or report an issue, please email us at:

📧 petapprovedbaby@gmail.com

Include the following:

  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos (if reporting damage, defects, or errors)

We will review your request and respond with next steps, including return instructions if applicable.

6. Return Shipping

  • Customers are responsible for return shipping costs for eligible non-personalized returns, unless the return is due to our error.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

7. Refunds

7.1 Refund Processing

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider

7.2 Partial Refunds

Partial refunds may be issued if:

  • The item is returned in a condition that does not meet return eligibility
  • Only part of an order is returned

8. Exchanges

We do not guarantee exchanges due to inventory availability. If you need a different size or item:

  • You may return an eligible non-personalized item (subject to this policy)
  • Place a new order for the replacement item

If an exchange is due to our error, we will cover replacement shipping costs.

9. Order Cancellations

  • Orders for non-personalized items may be canceled before shipping.
  • Personalized or custom orders cannot be canceled once production has begun.

Please contact us as soon as possible if you need to cancel an order.

10. Refused or Undeliverable Packages

If an order is returned to us due to:

  • Incorrect address provided by the customer
  • Failure to collect the package

We may offer reshipment at the customer’s expense or issue a refund minus shipping costs.

11. Fair Use & Abuse Prevention

We reserve the right to refuse returns or refunds if we detect:

  • Repeated abuse of the return policy
  • Fraudulent claims
  • Behavior inconsistent with fair use of this policy

12. Contact Information

If you have any questions about this Refunds & Returns Policy, please contact us:

Pet Approved Baby

📍 1035 E Vista Way #284

Vista, CA 92084

📧 petapprovedbaby@gmail.com

🌐 https://petapprovedbaby.com

13. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website constitutes acceptance of the updated policy.